Política de Privacidade

Welcome to TradePanic. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency portfolio management platform.

By using TradePanic, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Personal Information

We collect information that you provide directly to us when you:

• Create an account (email address, username, password)
• Subscribe to a paid plan (payment information processed by our payment provider)
• Contact our support team (support ticket content, email communications)
• Use our referral program (referral codes, earnings data)

Portfolio Data

When you use our platform, we collect and store:

• Cryptocurrency holdings (coin symbols, amounts, buy prices)
• Exchange selections (Binance, Gate.io, MEXC)
• Price alerts and notification preferences
• Portfolio groups and organization settings
• Profit/loss history and closed positions

Automatically Collected Information

We automatically collect certain information when you use TradePanic:

• Device information (browser type, operating system)
• IP address and general location
• Usage data (features accessed, time spent on platform)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide and maintain our portfolio management services
• Process your subscription payments and manage your account
• Send price alerts and notifications you have configured
• Improve and optimize our platform based on usage patterns
• Respond to your support requests and provide customer service
• Process referral commissions and track affiliate earnings
• Send important service updates and security notifications
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Use

We implement industry-standard security measures to protect your personal information:

• All data transmissions are encrypted using SSL/TLS protocols
• Passwords are hashed using bcrypt with salt
• Database access is restricted and monitored
• Regular security audits and vulnerability assessments
• Secure session management with JWT tokens

Important: We do NOT store your exchange API keys or have access to withdraw funds from your exchange accounts. TradePanic only tracks portfolio data you manually input.

We use cookies and similar tracking technologies to:

• Maintain your logged-in session
• Remember your language preference
• Track referral sources and conversions
• Analyze platform usage and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our platform.

We use the following third-party services:

• NOWPayments: Cryptocurrency payment processing
• Binance, Gate.io, MEXC: Real-time cryptocurrency price data
• TradingView: Price charts and market data visualization
• Email Service Providers: Transactional emails and notifications

These third parties have their own privacy policies. We encourage you to review them.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Request export of your portfolio data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us through our support ticket system or email us at privacy@tradepanic.com.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data retained while account is active
• Inactive accounts: Data may be deleted after 2 years of inactivity
• Deleted accounts: Data permanently deleted within 30 days
• Payment records: Retained for 7 years for tax compliance

TradePanic is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes

Your continued use of TradePanic after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@tradepanic.com
• Support: Create a support ticket